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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A permitting agency wants inspectors to complete inspections in areas with unreliable internet connectivity. Inspection results should synchronize automatically when a connection becomes available. Which Salesforce capability best supports this requirement?

A. Salesforce Mobile App with Field Service Mobile offline capability
B. Salesforce Scheduler
C. Email-to-Case
D. Reports and Dashboards

Question 2

A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?

A. Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
B. Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
C. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
D. Expression Sets match input values to a table row and return the row's output values.

Question 3

Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.
B. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
C. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
D. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

Question 4

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.
Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

A. Check the Expression Set.
B. Check the Decision Matrix.
C. Check the entry condition.
D. Check the Calculation.

Question 5

A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?

A. Use a Lightning Web component
B. Use an Aura Lightning component
C. Use a Hierarchical View component
D. Use an AppExchange component

Solutions: