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- Exam Code: CIS-CSM
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- Exam Code: CIS-CSM
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- Updated: Aug 24, 2026
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Portals and Service Catalog
|
| Topic 2: CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| Topic 3: Case Management | 17% | - CSM Workspace
|
| Topic 4: CSM Foundational Data Model | 27% | - Install Base Management
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| Topic 5: CSM Configuration | 38% | - Case Types
|
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