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Salesforce Certified Slack Administrator Sample Questions:

1. What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)

A) A specific date and time.
B) A keyword is used in a message.
C) A new member joins a channel.
D) A new channel is created.
E) A new member joins the workspace.

2. You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A) Determine if the project team is using Slack workflows to automate processes.
B) Confirm the channel naming conventions they might use.
C) Ensure you have an available resource to serve as a Workspace Admin.
D) Identify the tools the project team plans to use to track their progress.

3. You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.
You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?

A) Enterprise Grid only
B) Free, Pro, Business+, and Enterprise Grid
C) Pro, Business+, and Enterprise Grid
D) Business+ and Enterprise Grid

4. Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)

A) Create a private channel in the HR workspace, and add all hiring managers in the organization.
B) Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.
C) Create a public channel in the HR workspace, and add all hiring managers in the organization.
D) Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.

5. Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days.
The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A) Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
B) Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
C) Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
D) Changing the workspace's message retention and deletion policy for all channels and direct messages to
"Keep Everything" and allowing everyone to create channels

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