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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Work Order Record Types
B) Entitlement Templates
C) Entitlements
D) Work Types

2. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Bulk dispatch action
B) Candidates action
C) Book appointment action
D) Dispatch console

3. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Assign a Field Service Mobile License to the user.
B) Modify the user's Profile.
C) Modify the user record.
D) Update Public Group membership.

4. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Create a custom Mobile App that syncs articles based on service appointmentassignments.
B) Write a workflow that associates articles to work orders based on a picklist on thework order.
C) Use work types to assign associated articles to work order.
D) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.

5. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) Auto-generated scheduled Service Appointments will be shared with resources.
B) Make the dispatcher the assigned resource on the Service Appointments.
C) The Service Appointment's parent record can be shared with the assigned resource.
D) A Service Appointment can be shared by clicking Sharing on the record.

Solutions: