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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 44% of the cost of an out-of-warranty repair.
B) Customers have security for lost laptops and desktops due to a mobile workforce.
C) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D) A customer's IT staff can be trained by HP to quickly repair printer faults.

2. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs give you predictability and greater control on TCO.
B) HP Care Packs expedite repairs to reduce downtime.
C) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
D) HP Care Packs allow you to choose from various options that best suit your needs.

3. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) An HP technician onsite next business day
B) Accidental Damage Protection
C) 24 hour coverage, including holidays
D) Availability in over 150 countries

4. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Better security services
B) Lower prices
C) Wider geographical coverage
D) Wider offering

5. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Installation
B) Defective Media Retention
C) Tracking and Recovery Services
D) Asset Tagging

Solutions: