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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Work flow Type
B) Customer ID
C) Agent ID
D) Attributes
E) Work Request Id

2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCMServices
B) UCM-PU
C) CallServerConnector
D) UCMDataCollector

3. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe

4. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manage FQDN.
B) It should match the Switch Connection Name in the AES server.
C) It should match the Communication Manager IP address.
D) It should match the Communication Manager host name.

5. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require UAC authorization while logging in.
C) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
D) Avaya Oceana Workspaces relies on CM for authentication and authorization.

Solutions: