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Avaya IP Office Implementation Sample Questions:

1. A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

A) both the first and second huntgroup user mailboxes
B) the general sampling mailbox because hunt groups do not have mailboxes
C) the second hunt extension group mailbox only
D) the first hunt group mailbox only

2. The parameters below are used in the line configuration.
Which parameter is assigned by the system and cannot be changed?

A) Telephone Number
B) Line Number
C) Outgoing group ID
D) Prefix
E) Incoming group ID

3. Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?

A) Save Files asfeature within Manager
B) Advanced File Upgrade
C) HTMLconverter
D) LVM Greeting Utility

4. With which two features does the Line Group ID correlate? (Choose two.)

A) ARS
B) Hunt group
C) Voice recording
D) Time profile
E) ICR

5. A customer engages some sales reps who are only in the office occasionally. They will share the same telephone. Which user profile will you configure for this scenario?

A) Agent
B) Standard User
C) Hot Desk User
D) No User
E) Remote Manager

Solutions: