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NEW QUESTION # 41
On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous.
Which Lightning component should the administrator define dynamic action buttons?
- A. Related Lists
- B. Activities
- C. Highlights Panel
- D. Record Detail
Answer: C
Explanation:
The Highlights Panel is a Lightning component that displays key information about a record at the top of the page. You can customize the Highlights Panel to show different actions based on the record type or other criteria. In this case, you can define dynamic action buttons for the Planet object that appear only if the gaseous field is true or false. This way, you can show different actions for different types of planets.
References: https://help.salesforce.com/s/articleView?id=sf.lex_page_layouts_highlights_panel.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.dynamic_actions_considerations.htm&type=5
NEW QUESTION # 42
The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity.
What is the recommended security setting to configure?
- A. Force logout on session timeout.
- B. Require a high assurance session.
- C. Enforce login IP ranges on every request.
- D. Lock sessions to the domain in which they were first used.
Answer: A
Explanation:
Force logout on session timeout is the recommended security setting to configure because it prevents users from resuming their sessions after they time out due to inactivity, which reduces the risk of unauthorized access to Salesforce data from unattended devices. References: https://help.salesforce.com/s/articleView?
id=sf.security_sessions_logout.htm&type=5
NEW QUESTION # 43
Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce?
Choose 2 answers
- A. Dashboards
- B. Workflow Rules
- C. Page Layouts
- D. validation Rules
Answer: C,D
Explanation:
Validation rules and page layouts are two tools that can be used to require data to be entered in a field and improve data quality on a record in Salesforce. Validation rules are a way to enforce data quality and integrity by checking the values of fields before a record is saved and displaying an error message if the values do not meet the specified criteria. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Page layouts can also make fields required so that users must enter a value before saving a record.
NEW QUESTION # 44
Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time, Currently, they are switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.
What should an administrator recommend?
- A. Configure Split Lit Views.
- B. Create a screen flow to pull all related opportunities onto one page.
- C. Implement Service Console.
- D. Enable Subtab Record Browsing in the Setup menu.
Answer: C
Explanation:
Implement Service Console is what the administrator should recommend to support staff at Cloud Kicks for a better agent experience. Service Console is a Salesforce app that provides a unified interface for agents to manage multiple customer interactions and records at once. Service Console can help agents work more efficiently and productively by providing features such as tabs, subtabs, list views, related lists, highlights panel, interaction log, macros, keyboard shortcuts, and more
NEW QUESTION # 45
Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.
What should the administrator do to resolve this issue?
- A. Add an invocable process.
- B. Consolidate automation tools.
- C. Schedule Apex jobs.
- D. Delete all workflow rules.
Answer: B
Explanation:
One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other's values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results. References: https://help.salesforce.
com/s/articleView?id=sf.process_which_tool.htm&type=5 https://trailhead.salesforce.com/en/content/learn
/modules/business_process_automation/automation_considerations
NEW QUESTION # 46
The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?
- A. Build a new custom object.
- B. Use entitlement management.
- C. Turn on Service Cloud.
- D. Add a service contract to the record.
Answer: B
Explanation:
Entitlement management lets you create and maintain service contracts that specify the support terms for each account. You can use entitlement processes to automatically apply the correct service contract to a case based on criteria you define. References: https://trailhead.salesforce.com/en/content/learn/modules/entitlements
/entitlements_overview
NEW QUESTION # 47
Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences.
The sales team wants to be able to track this in Salesforce and see the information when viewing the contact Record.
Which two ways should the administrator configure this requirement?
Choose 2 answers
- A. Schema Builder
- B. Lightning Object Creator
- C. Data Loader
- D. Lookup Field
Answer: B,C
Explanation:
Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert records in Salesforce using CSV files. Data Loader can handle large data sets and complex data transformations. Data Loader can be used to import records for a custom object from a spreadsheet. Lightning Object Creator is a tool that allows administrators to create custom objects in Salesforce from spreadsheets. Lightning Object Creator can automatically map spreadsheet columns to fields and create relationships between objects.
Lightning Object Creator can be used to create a custom object from a spreadsheet and import records at the same time.
NEW QUESTION # 48
Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager.
Which two options should the administrator use to meet these criteria?
Choose 2 answers
- A. Share with roles and subordinates of the finance director role.
- B. Create a criteria-based sharing rule where the won field = true.
- C. Make an owner-based sharing rule where the won field - true.
- D. Select all opportunities owned by the sales manager role.
Answer: A,B
Explanation:
Two options that the administrator should use to meet these criteria are:
* Share with roles and subordinates of the finance director role. This option allows you to grant access to records based on the role hierarchy of your org. You can share records with users who are in a specific role or in roles below that role in the hierarchy. In this case, you can share records with roles and subordinates of the finance director role, which includes all the members of the finance team.
* Create a criteria-based sharing rule where the won field = true. This option allows you to grant access to records based on certain field values or formulas. You can create a criteria-based sharing rule on opportunities that grants access to records where the won field is true, which means that the opportunity stage is closed won.
The other two options are incorrect because:
* Make an owner-based sharing rule where the won field = true is not an option because owner-based sharing rules do not allow you to specify field values or formulas as criteria. Owner-based sharing rules only allow you to share records based on who owns them or what role or group they belong to.
* Select all opportunities owned by the sales manager role is not an option because it does not meet the criteria of sharing all closed won opportunities. It only shares opportunities that are owned by users who are in the sales manager role, regardless of their stage.
References: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5
NEW QUESTION # 49
The support operations team has noticed some Invalid data In the custom Primary issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure and there Is a validation rule to ensure clean data on case records.
Why arc records being updated with data that violates the validation rule?
- A. The field is being updated by a workflow field update.
- B. The field is being updated by an Apex before trigger.
- C. The data change Is triggered by an update record Flow element.
- D. The user has the Modify All Data permission on the object.
Answer: A
Explanation:
The field is being updated by a workflow field update is why records are being updated with data that violates the validation rule. A workflow field update is a way to automatically change the value of a field when a workflow rule evaluates to true. A workflow field update can bypass validation rules and other security controls when updating a field value, which can result in invalid data being stored in the record.
NEW QUESTION # 50
AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.
What should the administrator do to configure the account page layout?
- A. Display the related accounts related list on the page layout.
- B. Display the related contacts related list and add the direct field.
- C. Display both the contacts and the related contacts related lists.
- D. Display the contacts related list and add the related field.
Answer: B
Explanation:
Displaying the related contacts related list and adding the direct field will allow users to distinguish between contacts and related contacts. The related contacts related list shows all contacts that are related to an account, either directly or indirectly. The direct field indicates whether a contact is directly associated with an account or not. By adding this field to the related list, users can easily see which contacts are direct and which are not.
References: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts_direct_field.htm&type=5
NEW QUESTION # 51
What would prevent a user from syncing a quote with an opportunity?
- A. Another quote is already synced with the opportunity.
- B. The quote has a validation rule preventing it from being updated.
- C. The quote has already passed its expiration date.
- D. Another quote is already synced with the opportunity and is awaiting approval.
Answer: D
Explanation:
Another quote is already synced with the opportunity will prevent a user from syncing a quote with an opportunity. Only one quote can be synced with an opportunity at a time. If a user tries to sync another quote, they will get an error message saying that the opportunity already has a synced quote. References: https://help.
salesforce.com/s/articleView?id=sf.quotes_syncing.htm&type=5
NEW QUESTION # 52
The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach...
negotiation stage.
How should the administrator meet this requirement?
- A. Configure dynamic action.
- B. Modify page layout.
- C. Create a validation rule.
- D. Create a custom permission.
Answer: A
Explanation:
Dynamic actions are a way to conditionally display actions on a record page based on criteria such as field values, user profile, device type, or record type. Dynamic actions can help streamline the user interface and guide users to take the right actions at the right time. Dynamic actions can be used to show or hide the Create Contract button based on the opportunity stage value
NEW QUESTION # 53
A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.
- A. Users above the sales manager in the role hierarchy
- B. The owner and users below the owner in the role hierarchy
- C. Sales manager and system administrator
- D. All users in the organization
- E. Who will be able to edit this new contact record?
Answer: C
Explanation:
The sales manager and system administrator will be able to edit this new contact record because they are either the owner or have Modify All Data permission respectively. Users above or below the sales manager in the role hierarchy will not be able to edit this contact record because contacts are controlled by parent and accounts are set to Public Read Only. All users in the organization will be able to view but not edit this contact record because accounts are set to Public Read Only. References: https://help.salesforce.com/s
/articleView?id=sf.admin_sharing.htm&type=5
NEW QUESTION # 54
The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service teem. The changes have been built In a sandbox and are ready to be deployed Into production.
Whet should an administrator do before deploying the change set in production?
- A. Push the change set to another sandbox to restore from.
- B. Request a new sandbox based on the sandbox where the changes were made.
- C. Make a new sandbox based on production to restore changes from.
- D. Create the fields and update the page layouts In production.
Answer: A
Explanation:
change sets are tools that allow administrators to move customizations from one Salesforce org to another.
However, change sets do not track dependencies or conflicts between components in different orgs, so administrators need to manually verify that all required components are included in the change set and that they do not overwrite existing customizations in the target org. To avoid losing changes in production due to deploying an incomplete or incorrect change set, administrators should push the change set to another sandbox first and test it there before deploying it to production. References: https://help.salesforce.com/s
/articleView?id=sf.changesets_considerations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
changesets_best_practices.htm&type=5
NEW QUESTION # 55
A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity.
How can the sales rep change the price book on the opportunity?
- A. They change can be made through the desktop site.
- B. Once selected, the price book can be updated via the forecasts tab.
- C. Once selected, the price book is locked on the opportunity.
- D. The change can be made through the mobile app.
Answer: A
Explanation:
The change can be made through the desktop site by using the Edit All button on the related list of products on the opportunity page. This button allows you to edit multiple products at once and change their price book entries. You cannot use this button on the mobile app, as it is not supported. You also cannot change the price book on the opportunity once it has products added to it, unless you remove all the products first. References:
https://help.salesforce.com/s/articleView?id=sf.opportunity_products_edit.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.opportunity_products_change_pricebook.htm&type=5
NEW QUESTION # 56
Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?
- A. Debug log
- B. Field history tracking
- C. Field audit history
- D. Setup audit trail
Answer: D
Explanation:
The setup audit trail tracks the recent setup changes that you and other administrators have made to your org.
It can help you troubleshoot issues by showing you what changes were made, who made them, and when. In this case, the setup audit trail can help the administrator identify if someone changed the field-level security, page layout, or profile settings for the industry picklist field. References: https://help.salesforce.com/s
/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 57
A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?
- A. Only administrators have permission to merge records.
- B. The Account matching rules are not set.
- C. The Delete permission is missing on the user for Accounts.
- D. The user is assigned to the wrong territory.
Answer: C
Explanation:
The Delete permission is missing on the user for Accounts is what is preventing the user from completing the merge. Merging accounts is a way to combine up to three duplicate accounts into one master record and update the related records accordingly. Merging accounts requires the Delete permission on accounts because merging accounts involves deleting the duplicate records and keeping only the master record.
NEW QUESTION # 58
Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private.
How should the administrator meet this requirement?
- A. Create a public group for the renewals team and create a criteria based sharing rule on Opportunities.
- B. Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities.
- C. Create a permission set with View All enabled on Accounts and assign it to the new users.
- D. Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team.
Answer: D
Explanation:
A public group is a grouping of users, roles, roles and subordinates, or other groups that can be used to share access to records or folders. A sharing rule is a rule that grants additional access to records based on certain criteria or ownership. In this case, the administrator should create a public group for the renewals team and create a criteria based sharing rule on opportunities that grants read-only access to the group for all closed won opportunities. This way, the renewals team can see all the opportunities that are eligible for renewal while keeping the account private. References: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5
NEW QUESTION # 59
AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org.
The administrator suggests utilizing Salesforce Shield.
What should the team consider before Implementing Salesforce Shield?
- A. Einstein Lead Scoring is available on encrypted fields.
- B. Shield Platform Encryption can be used with custom metadata types.
- C. Paused flows can cause data to be saved in an unencrypted state.
- D. Encrypted f elcz art j-ab e to be referenced in flows.
Answer: C
Explanation:
Paused flows can cause data to be saved in an unencrypted state because when a flow pauses, Salesforce saves its state and any data it has collected in a flow interview object, which is not encrypted by Shield Platform Encryption. References: https://help.salesforce.com/s/articleView?id=sf.security_pe_considerations_flows.
htm&type=5
NEW QUESTION # 60
AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private.
Members of the operations team for the East region need access to all the accounts and opportunities in the region.
How should the administrator configure this requirement?
- A. Share an Opportunity sharing the with a public group containing the East operations profile.
- B. Assign to a role in the role hierarchy positioned above the East sales director.
- C. Utilize territory management to add the operations team to the East territory.
- D. Instruct the operations team members to add themselves to the account teams.
Answer: C
Explanation:
Territory management is a feature that allows you to grant access to accounts and opportunities based on criteria such as geography, industry, product line, or customer size. A territory is a grouping of accounts and users that represents a market segment or business unit. In this case, the administrator should utilize territory management to add the operations team to the East territory, which contains all the accounts and opportunities in the East region. This way, the operations team members can access all the records in their territory regardless of who owns them or what the organization-wide default is. References: https://help.salesforce.com
/s/articleView?id=sf.territories_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
territories_define.htm&type=5
NEW QUESTION # 61
How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?
- A. Create a custom Forecasting object to inform the finance team on the status of deals.
- B. Set up collaborative forecasting to view quota against the open pipeline.
- C. Show the finance team how to use the Opportunity Kanban List View.
- D. Run a report at the end of each quarter to update the finance team on pipeline status.
Answer: B
Explanation:
To help the finance team use Opportunity data to keep an eye on their pipeline without manually calculating anticipated income for the quarter, the administrator should set up collaborative forecasting. Collaborative forecasting allows users to view quota against open pipeline and make adjustments based on changing business conditions. References: https://help.salesforce.com/s/articleView?id=sf.forecasts3_overview.
htm&type=5
NEW QUESTION # 62
Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?
- A. Before Save Flow
- B. Email-to-Case
- C. After Save Flow
- D. Outbound Message
Answer: C
Explanation:
An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions. References: https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5
NEW QUESTION # 63
An administrator is receiving cases that users are getting logged out of Salesforce without notice.
What should the administrator do to address this issue?
- A. Remove the session timeout settings.
- B. Select force logout on session timeout.
- C. Enable Remember me until logout.
- D. Deselect disable session timeout warning popup.
Answer: D
Explanation:
Deselecting disable session timeout warning popup enables a warning message to appear before a user's session expires due to inactivity. This gives the user a chance to extend their session or save their work before being logged out. This can help prevent users from being logged out of Salesforce without notice
NEW QUESTION # 64
How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object?
- A. Use the credit card number mask type.
- B. Create a validation rule to ensure the length.
- C. Enter the number of digits at the field level.
- D. Define the number of mask characters.
Answer: B
Explanation:
A validation rule is a formula that validates the data entered by a user and prevents the record from being saved if the data does not meet certain criteria. In this case, the administrator can create a validation rule to ensure that the custom encrypted field for credit card numbers has exactly 16 digits. The other options are not applicable for encrypted fields. References: https://help.salesforce.com/s/articleView?id=sf.
fields_about_encrypted_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.validation_rules.
htm&type=5
NEW QUESTION # 65
The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set.
Which three considerations should the administrator be aware of when moving flows with a change sat?
Choose 3 answers
- A. Flows deployed are inactive and need to be manually activated.
- B. All flow dependencies are automatically added to the change set.
- C. Flows ere automatically activated upon deployment.
- D. Flow allows only one version of the flow when deployed with a change sat.
- E. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.
Answer: A,B,E
Explanation:
Flows deployed with change sets are inactive by default and need to be manually activated in the destination org before they can run. Deploying or redeploying a flow with change sets creates a new version of the flow in the destination org, which preserves the previous versions and allows for rollback if needed. All flow dependencies, such as custom fields, objects, or variables, are automatically added to the change set when a flow is added
NEW QUESTION # 66
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