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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Best practices for embedding third-party software
B) Hardware Management
C) Automatic Deployment
D) Discovery of corrective software packages

2. What is recommended communication behavior if a message has a long life cycle?

A) Sorry for the time taken but I was working on a more important customer's issue.
B) I need to work with my manager to get a plan around how to get a solution.
C) I am going to be on holiday for two weeks please wait until I get back.
D) I am the only person with this skill so it cannot be escalated.

3. What can be considered a corrective action for a critical issue?

A) The assessment of the situation has been completed.
B) The incident was acknowledged by its processor.
C) A workaround has been provided to the customer.
D) The customer was contacted within the Service Level Agreement (SLA).

4. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Support Coordinator
B) Sales Executive
C) Service Consultant
D) Incident Processor

5. What is SAP Solution Manager?

A) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
B) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
C) It is an application that is part of the SAP Supply Chain Management application.
D) It is a relational database system that can be used as an alternative to databases from other vendors.

Solutions: