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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?

A) Decide who should do the shadowing.
B) Determine which patients/families should be shadowed.
C) Define where the care experience begins and ends.
D) Construct a current care experience flow map.

2. Which option is BEST used to understand an individual's patient experience within a healthcare organization?

A) Patient focus group
B) Patient complaint
C) Patient shadowing
D) Patient and family advisory council

3. Which are the MOST utilized data sources for evaluating service?

A) Compliment data and focus groups
B) Patient (or family) complaints and patient satisfaction data
C) Service recovery logs and community advisory committees
D) Post-visit phone call feedback

4. What is the FIRST step in creating cultural change in an organization?

A) Creating a sense of engagement
B) Creating empathy among employees
C) Creating a sense of commitment
D) Creating a sense of urgency

5. Which term BEST describes the ethnographic approach of data collection?

A) Guided tour
B) Shadowing
C) Mystery shopping
D) Focus group

Solutions: