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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up access to social media account
B) Create and schedule social media import run
C) Set up service level determination for social media channel
D) Maintain Next Ticket configuration
E) Select the channel type

2. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Campaign
B) Ticket
C) Customer
D) Lead

3. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Take over the incident
B) Create a service request with SAP Support
C) Forward the incident to the provider
D) Respond to the requester

4. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A) You want the direct approver of a business object to be the reporting line manager.
B) You want to define multiple review processes for the same business object
C) You want to define multiple review steps for the same business object.
D) You want another user to view a business object before it can be processed further.

5. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) KP|S
B) Scorecards
C) Key figures
D) Data sources
E) Dashboards

Solutions: