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Apple Macintosh Service Certification Sample Questions:

1. Examine the exhibit.

What is this message?

A) Power-On Self-Test
B) Kernel Panic
C) Software Update
D) Firmware Update

2. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A) Philips #00 screwdriver
B) Putty knife
C) Mac mini (Mid 2010) Logic Board Removal Tool
D) Your hands, no tools are required for this procedure

3. Which of the following can permanently damage an LCD display?

A) Using a screen saver.
B) Rubbing the display.
C) Not using a screen saver.
D) Turning brightness up too high.

4. Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

A) Name, mailing address, phone number, email address
B) Discussion blog postings mentioning Apple
C) Credit card information.
D) Apple product serial number and date of purchase

5. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) User's manual
C) Downloads
D) Apple support articles

Solutions: